DuoCam - Support

It may be offline for a while. Try again later, or pick another camera. Cameras belong to their owners, who can switch them off, move them or change their address at any time. If a camera stays down, tap the flag beside it, or use Report this camera in the camera's menu, and we will take a look.

Each camera has its own shape. Where it is close to the shape of the space, DuoCam fills the space and trims a little from the edges. Where it is very different (wide video on a tall panel, for example), the whole picture is kept and black bars fill the rest, so nothing is cropped away.

Live is moving video as it happens. Loop is a short clip that repeats. Delayed is a still picture that refreshes every so often, from seconds to many minutes, depending on the camera.

Yes. DuoCam checks for new and removed cameras every time you open it, so you do not need an app update to get them. Settings has a button, Re-download camera list, if you want to fetch the list again.

Tap the flag beside the camera, or choose Report this camera in the camera's menu. Your email app opens a prepared message to us with the camera's details; add what is wrong and send it. We check reports and, where it is right to, remove the camera.

Go to Settings and choose Suggest a camera. A prepared email opens: tell us the camera's name and place, a link to the live picture or the page it is on, and whether you run it or have permission to share it. We look at every suggestion.

Go to Settings and choose Ask us to remove a camera, or email support@letsgetstashd.com. We will remove the stream promptly, normally within 72 hours, and we will not ask you to justify the request. We are sorry that we have not been able to obtain every owner's express permission.

Share sends a card with a picture of the camera and a link. A link that starts letsgetstashd.com/cam opens that camera in DuoCam. If a camera has been removed since the link was sent, DuoCam tells you.

DuoCam needs to be installed on the iPhone you open the link on. Without it, the link shows a page on this website instead. Once DuoCam is installed, tap the link again.

Two and four cameras at once, unlimited favourites (free, you can keep three), snapshots, recording and your own camera links. DuoCam Pro is an auto-renewing subscription.

In DuoCam, choose Restore purchases to bring Pro back on a new or reset iPhone. Subscriptions are handled entirely by Apple: manage or cancel one in your Apple Account settings on your iPhone, and for a refund use Apple's Report a Problem page. Subscriptions renew automatically until cancelled.

Recording works only with live video cameras whose owners allow it, and it is part of DuoCam Pro. YouTube cameras cannot be recorded. A YouTube snapshot is YouTube's own latest picture, which can be a few minutes old.