Support - Merge Drop: Critter Jar

Contact us and send feedback

Email developer@letsgetstashd.com with the subject "Merge Drop - Support" and we will get back to you. If something went wrong, tell us what you were doing, which iPhone or iPad you have and which version of the game you are on - it helps us find the problem faster.

Playing the game

How do I play?
Drop a critter into the glass jar. When two of the same kind touch, they merge into the next bigger one - there are 11 sizes. Keep merging, and keep the jar from filling up.

How do I throw a critter?
Swipe down to throw a critter instead of just dropping it. You can bank a throw off the glass to land it in a spot a plain drop can't reach, so it is worth practising.

What is the Wild Egg?
Merge in quick combos to fill the golden ring. A full ring gives you a Wild Egg, which merges with anything.

What is Pop Party?
Pop Party is a second game mode with a different rule: when three or more matching critters are touching, they pop.

What are the critter sets and shinies?
There are 13 collectible sets - Meadow, Ocean, Farm, Jungle, Arctic, Sweet Shop, Space and Fantasy, plus festive sets for Halloween, Christmas, Spring, Valentine's and Lunar New Year - and each has rare shinies to find.

How do the leaderboards work?
There are worldwide and country leaderboards, and they reset every 72 hours. Your name on the board is generated for you - you can't type your own.

What are the power-ups?
There are 12 power-ups to help you out of a tight jar. Each one is explained in the game.

Is the sound safe for streams and videos?
Yes. The music and sounds are original, so you can use them in streams and videos.

Purchases

How do I restore my purchases?
On a new or reset device, go to Settings > Restore purchases. Your purchases come back from the App Store.

Purchases are handled entirely by Apple. For a refund, use Apple's Report a Problem page.

Your progress and your account

How do I keep my progress if I change phone?
Use Sign in with Apple in the game. It saves your critters, coins and scores to the cloud so you can pick up where you left off on another phone. It is optional, and the game only uses it to save your game - it does not ask for your name or email address.

How do I delete my account?
Go to Settings > Delete my account. This deletes your saved progress and your account, and revokes Sign in with Apple. You can also email developer@letsgetstashd.com and we will do it for you.

Privacy and ads

How do I change my ad privacy choices?
Go to Settings > Privacy choices. Players in the UK, the European Economic Area and Switzerland see Google's consent message on first launch, and can change their answer there at any time. Ads are personalised only if you allow tracking when Apple asks; otherwise they are non-personalised. You can change that in your iPhone's Settings > Privacy & Security > Tracking. See the Merge Drop privacy policy for the detail.

Which version do I have?

On your iPhone or iPad, open the Settings app and go to General > iPhone Storage (or iPad Storage) > Merge Drop - the version number is shown at the top.